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ExcelMark

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Billing Issues

What should I do if I see double charges on my credit card for a single order?

What should I do if I didn't receive free shipping on my order?

How can I request a credit card receipt for an order?

Can the text on a product be customized?

How can I update the image for my order or release it from hold?

How can I ensure my custom stamp has the correct imprint size?

Do you provide proofs for custom stamp orders?

Tax Exempt

Can orders with different shipping dates be sent in one package to save on shipping costs?

How can I pay for my order?

What is the average production time for an order?

Is it possible to request a blind shipment?

Do you offer a way to reorder a custom stamp that I previously purchased?

Can I place a bulk order with multiple Shipping addresses

How do I place an order?

I need a formal quote.

How should I submit my stamp design?

How can I place an order if I encounter issues on your website?

The website is not functioning correctly

Can I use a PDF file to place an order for custom stamps?

What are my options for processing my Purchase Order?

How can I ensure my Purchase Order number appears on the receipt?

How do I place a bulk order?

Order Processing Questions

Can I cancel my order if it is in production?

Can an order be canceled or refunded if it's delayed and I no longer need it?

Can I cancel my order if I just placed it?

Order Cancellations

Can I change the shipping or billing address on my order after placing it?

Can I request changes to my stamp order?

Can I change the shipping method after placing an order?

Can I make changes to my order if it has been submitted with incorrect information?

Order Changes

Do you sell die plates for embossers separately?

How do I replace an ink pad in my selfinking stamp?

Product Questions & Resources

Is it possible to return stock products, and who covers the postage?

Product Refunds & Returns

What is your policy for custom product refunds or exchanges?

Returns

Shipping Policy

How can I track my order during transit?

Will I receive tracking information for my order?

What happens if my package is marked as delivered but I haven't received it?

What should I do if I haven't received my order?

Undeliverable

Shipping Status

What happens if I receive a defective stamp?

What should I do if my stamp has a spelling error?

What can I do if my custom stamp does not turn out as expected?

Do you offer any discounts if I made a mistake on my custom product order?

Warranty

W9Updated a month ago